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Pro

Support desk with AI

A real ticket system for agent requests — with AI that helps.

Agents open tickets linked to their order. An AI reply acknowledges them warmly within minutes, and one click turns a ticket into checklist items on the right services. Included on Pro and Scale.

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Omnivou — Support tickets screenshot
Support tickets

What's included

Ticket desk and AI replies on Pro and Scale.

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  • Tickets with categories, priority, statuses, attachments and internal notes
  • Linked to the order and its services
  • Auto-assignment: round robin, least active, random or by service
  • AI auto-reply a few minutes after a ticket is created
  • AI turns a ticket or message into atomic to-dos on the order
  • Notifications by email, SMS, Slack and Telegram
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AI reply & routing settings
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Omnivou — AI reply & routing settings screenshot
AI reply & routing settings

AI reply & routing settings

See Omnivou running a real studio.

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